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Location: Hazelwood, MO, United States
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMerieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
Description
- The primary purpose of this position is performing VITEK 2 reagent technical complaint investigations including laboratory work.
- Drive difficult situations requiring end-to-end solutions with direct impact on operational and/or financial and/or human and/or customer satisfaction.
- Provide leadership in delivering effective technical support to subsidiaries and distributors.
- Represent GCS IU in various Quality and Regulatory Compliance meetings- Play a key role in audit preparation - Participate to audit.
- Contribute to the design of support tools for subs/distributors to use in the support of customers (troubleshooting, guide, FAQ...).
- Lead Meetings related to complaints and work closely with other departments
- Follow CAPA activity relative to technical complaints and provide regular feedback to the subs / distributors.
- Perform complaint trend analysis and prepare reports for other departments.
- Coach subsidiaries/distributors on support desks activities and troubleshoot at customer sites or remotely if necessary.
- Provide strong leadership in delivering an effective technical support to subsidiaries and distributors and to promote technical voice of customers to the GCS PMO people in order to optimize bioMerieux's commercial success and profitability.
- Contribute to continuous improvements to the current products
- Provide feedback on product/service issues to R&D, manufacturing and the PMO team
- Bachelors degree in related field of expertise
- 2+ years of lab experience required
- Microbiology lab experience highly preferred
- VITEK 2 experience is preferred but not required
- Data Analysis and experience with Microsoft Office/Excel preferred
- Availability to travel (10%)
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BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).