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St. Louis, MO, United States
About Curium
Curium is the world's largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.
With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name 'Curium' honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline 'Life Forward' represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.
The Senior Customer Experience Specialist is responsible for providing the highest level of customer service excellence to customers while operating within Curium's company guidelines. This position will be primarily responsible for managing all aspects of the order entry and management of process for customers of Curium.
- Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates' checks stock and expediting information.
- Enters and maintains database records of customer profiles and prepares and maintainsstatus reports.
- Processes and adjust database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests.
- Maintains knowledge of company products and customer service processes.
- Other Duties as assigned with or without accommodation.
- High School diploma or equivalent required, Bachelor degree preferred.
- Three or more years of experience in a fast-paced customer service department (medical/pharmaceutical experience is ideal).
- Must have experience functioning as a liaison between Manager and team, fielding questions, problem-solving, etc.
- Experience in an inbound call center environment, retail, or any other customer/social service venue.
- Must be able to maintain multiple projects at one time in a fast-paced environment.
- Proficient in Microsoft Word, Excel and Access.
- Weekend duty and on-call hours are required when applicable.
- Knowledge of JDE / Oracle systems and Cloud Based phone systems preferred.
- Demonstrated excellence in written and oral communication.
- Must possess strong interpersonal, analytical and organizational skills.
- Must have a demonstrated ability to work on projects with minimal supervision.
Working Conditions:
- Standard office environment.
- Willingness to work in a team based environment.
- Close attention to detail required.
- May be required to sit for long periods of time while performing duties.
- Responsibilities also include the ability to lift heavy objects, walk, bend, stoop, push, pull, reach, and climb stairs with or without accommodation.
- Must possess good hand-eye coordination.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Equal Opportunity Employer
Curium is anequal opportunity employerand believes everyone deserves respect, dignity and equality.All applicants will be considered for employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Medical Technologist, Pharmaceutical, Call Center, Database, Nuclear, Healthcare, Science, Customer Service, Energy, Technology