Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.
All About You
Job Duties
Provide end users with hardware, applications, system and network technical support to clients both locally and remote, via phone, email and remote tools.
Provide end user support as needed.
Provide, maintain, and improve upon excellent customer support.
Supporting MS Office 365, Zoom, Panopto, Citrix Remote, Paper Cut, other applications as necessary.
Basic troubleshooting for complex issues throughout the company infrastructure
Provide Tier I support to associates and clients
Follow up on outstanding requests and ensure timely resolution
Work closely with Tier II, Campus Manager to ensure issue tracking and proper assignment of tasks is being completed daily.
Remotely support audio and video or classroom technology equipment
All other duties as assigned
Knowledge, Skills and Abilities
Knowledge and proficiency of MS Office 365, Windows OS, MAC OSX, Android, iOS.
Knowledge of collaboration tools such as Zoom, Team, Skype, etc.
Remote Support Tools
ITSM (Ticketing systems)
Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Basic hardware and software troubleshooting skills
Basic networking knowledge
Basic Active Directory experience
Attention to detail
High sense of urgency
Minimum Qualifications
Associates degree in Information Technology related field is preferred or equivalent years of experience, plus one to three years of work experience
Work Schedule Expectations
This position will require the individual to work in person in the office, Monday - Friday.
Function
IT Customer ServiceScheduled Weekly Hours:
40Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.