Company: Benchmark Human Services
Location: Boise, ID
Category: Crisis Response Services
Wage: Annual Salary: $110,015
Sign-On Bonus: n/a

Description:

Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.

Benchmark has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, at work, and in the community, through residential, employment, crisis response, behavioral, recovery, children's services, and day services. Our brand-new Idaho Mobile Crisis program is looking for a Program Director t0provide leadership and supervision of mobile crisis response services to ensure compliance with federal and state regulations, corporate policies and procedures and applicable contract requirements.

BENEFITS:

• Competitive salary
• Health insurance
• Vision insurance
• Dental insurance
• 401k Plan with company match
• Profit sharing
• Company paid life insurance
• Tuition Reimbursement
• Paid Time Off/Sick time
• Perks Access discount program
• Voluntary benefits including disability and short term disability

GENERAL RESPONSIBILITIES:
The Program Director will provide overall administrative support and supervision to staff working in Mobile Response Services. Must be willing to flex schedule accordingly to provide services, supports, care and treatment to individuals as required, respond immediately when dispatched on crisis responses and be present to provide supervision to staff.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Ensure mobile crisis scheduling adheres to contracted hours of availability
• Ensures crisis dispatches are responded to face-to-face within an average of 60 minutes or less
• Assess for safety of individuals in crisis through the completion of crisis assessment documentation
• Develop crisis safety plans and assist in facilitating linkages to the appropriate level of care. Follow up with individual's provider, as appropriate to ensure he/she adheres to crisis-service-recommended support/services
• Facilitate referrals quickly to prevent escalation of crisis
• Ensure customer service satisfaction surveys are given to consumers of crisis services
• Ensures all necessary documentation, in accordance with applicable policies and procedures, meet all regulatory requirements and facilitate reimbursement through primary funding sources. Ensures crisis follow-up services within 24 hours of crisis
  disposition for youth served, as well as any other individuals for whom it is clinically appropriate
• Comply with all organizational standards, contractual requirements and applicable standards of practice to assure the health and safety of all individuals.
• Collect, organize and report data as required by contract, regulation and policy or procedure.
• Oversee and manage the program budget in collaboration with the VP of Behavioral Health and Crisis Services.
• Provide administrative supervision to Mobile Response Team staff.
• Supervise or assign clinical supervision responsibilities to Licensed Clinical Staff to supervise MRT members.
• Lead the MRTs to meet the goals and objectives of mobile response services as outlined in contract and IDHW Center of Excellence - Mobile Response Team.
• Work with MRT staff, 988 Managing Entity, IDHW, Behavioral Health Managed Care Organization (BHMCO) and other stakeholders to discover ways to enhance efficiency and productivity of procedures and MRT operations.2
• Routinely monitor the performance of the MRTs to ensure individual and programmatic
  needs are addressed to ensure continuous operations.
• Ensure program operations adhere to IDHW, BHMCO, and/or 988 guidelines and
  policies

KNOWLEDGE, SKILLS, AND ABILITIES:

Required Knowledge:

• Knowledge of behavioral health crises standards of care and organization policies and procedures
• Knowledge of health care privacy and confidentiality rules
• Knowledge of standard health care business practices
• Ability to schedule crisis teams to meet 24/7/365 availability

Required Skills:

• Must possess & demonstrate critical thinking skills
• Skillful in use of electronic medical records systems, computers & general office equipment
• Skillful in working with people from diverse educational and cultural backgrounds
• Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others.

Required Ability:

• Ability to oversee the services, supports, care and treatment provided to individuals
• Ability to direct, monitor, assesses, and train staff
• Ability to conduct comprehensive crisis assessments;
• Ability to facilitate a positive atmosphere promoting holistic health, wellness and team cooperation

Expectations Regarding Quality and Quantity of Work:

• Complete all progress notes/documentation for each Individual in crisis accurately at each contact.
• Respond to all individual and staff concerns in a timely manner.
• Completes summary of individual's response to services provided.

QUALIFICATIONS:

Minimum:

• LCSW, LPC, LMFT, PsyD or PhD with at least three years of outpatient behavioral health experience or 1 year of inpatient or crisis unit experience, or a combination of in/outpatient experience.
• A minimum of two years supervising mobile crisis services
• Certification and ongoing training in crisis intervention curriculum
• Valid CPR and First Aid Certification
• Valid Driver's License and auto insurance
• Must be computer literate
• Must be experienced and competent in profession and maintain any applicable license, training and/or certifications
• Experience working with individuals with mental illness, substance-related disorders and/or intellectual/developmental disabilities who are experiencing emotional or behavioral crisis.

Preferred:

• Two+ years of post-graduate experience responding to a mental health, substance use, and/or suicide-related crisis, providing supervision during crisis responses.
  Knowledge of and experience accessing community services and resources relevant to social determinants of health
  One year of experience working with and supervising peer specialists in the delivery of mental health and/or substance use treatment services

Interested applicants can apply online at benchmarkhs.com.

EEO and Affirmative Action Employer, Veterans, Women and Individuals with Disabilities are Encouraged to Apply

INDLPC