Company: Benchmark Human Services
Location: Boise, ID, Coeur d' Alene, ID
Category: Crisis Response Services
Wage: Annual Salary: $66,934
Sign-On Bonus: n/a

Description:

Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.

Benchmark has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, at work, and in the community, through residential, employment, crisis response, behavioral, recovery, children's services, and day services. Our brand-new Idaho Mobile Crisis program is looking for Bachelor's level clinicians to provide crisis stabilization services, support to individuals in crisis, and assists in facilitating referrals to ongoing services, supports and community resources.

GENERAL RESPONSIBILITIES:
As a member of the Mobile Response Team (MRT), can expect to work with diverse members of the community in a wide range of situations and locations. Must be willing to work a flexible schedule to provide services, supports, care and treatment to individuals as required. Responds immediately when dispatched and is alert, engaged and empathetic to all those encountered.

BENEFITS:

• Competitive salary
• Health insurance
• Vision insurance
• Dental insurance
• 401k Plan with company match
• Profit sharing
• Company paid life insurance
• Tuition Reimbursement
• Paid Time Off/Sick time
• Perks Access discount program
• Voluntary benefits including disability and short term disability

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Complete crisis assessments, including Columbia Suicide Severity Rating Scale (CSSRS) and other clinical documentation as indicated.
• Answer 100% of crisis dispatches and respond face-to-face to all crisis calls within an average of 60 minutes for urban location or 90 minutes for rural locations.
• Assess safety of individuals and others in crisis.
• Develop crisis safety plans and assist in facilitating linkages to the appropriate level of care.
• Follow up with individual's ongoing provider as appropriate to ensure the individual adheres to the crisis service recommended support and services.
• Facilitate referrals quickly to prevent escalation of crisis.
• Ensure customer service satisfaction surveys are given to individuals contacted by the MCTs.
• Complete necessary documentation, in accordance with applicable policies and procedures, to meet all regulatory requirements and facilitate reimbursement through primary funding sources.
• Provide crisis follow-up services within 72 hours of crisis disposition for individuals served, as well as any other individual for whom it is clinically appropriate.
• Comply with all standards to assure the health and safety of all individuals.

KNOWLEDGE, SKILLS AND ABILITIES:

Required Knowledge:

• Knowledge of standards and organization policies and procedures.
• Knowledge of health care privacy and confidentiality rules.
• Knowledge of standard health care business practices.

Required Skills:

• Must possess & demonstrate critical thinking skills.
• Skillful in use of electronic medical records systems, computers & general office equipment.
• Skillful in working with people from diverse educational and cultural backgrounds.
• Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others.

Required Ability:

• Ability to oversee the services, supports, care and treatment provided to individuals.
• Ability to direct, monitor, assesses, and train staff.
• Ability to conduct comprehensive functional assessments.
• Ability to facilitate a positive atmosphere promoting holistic health, wellness, and team cooperation.
• Ability to use CPI strategies to de-escalate individuals experiencing acute crisis and/or interpersonal conflict.

Expectations Regarding Quality and Quantity of Work:

• Complete all progress notes/documentation for each Individual in crisis accurately at each contact.
• Respond to all individual and staff concerns in a timely manner.
• Completes summary of individual's response to services provided.

QUALIFICATIONS:

Minimum:

• Bachelor's degree in a mental-health related field from an accredited institution
• Certification and ongoing training in crisis intervention curriculum.
• Two-years-post-bachelors professional experience; or a bachelor's degree in any field from an accredited institution plus three-years full-time equivalent professional experience in the mental health field.
• Valid CPR and First Aid Certification
• Valid driver's license and auto insurance
• Must be computer literate
• Must be experienced and competent in profession and maintain any applicable license, training and/or certifications
• Experience working with individuals with mental illness, emotional disorders, and substance- related disorders who are experiencing emotional or behavioral crisis.

Preferred:

• Five years' experience working with individuals with mental illness, and substance related disorders who are experiencing emotional or behavioral crisis.
• Knowledge of community services and resources relevant to social determinants of health

Interested applicants can apply online at benchmarkhs.com.

EEO and Affirmative Action Employer, Veterans, Women and Individuals with Disabilities are Encouraged to Apply

INDLPC