Reception Manager

Job description

Position Summary: The Reception Manager will supervise Reception activities at the client's Agricultural Innovations office in St. Louis, MO. This position is managed by Inter-Con Security and reports to the Regional Security Manager.

Responsibilities:

Administrative/operational duties include:

• Serving as the first point of contact for telephone calls and office visitors (guests, vendors) in accordance with foundation policies and procedures. This includes greeting and badging visitors, answering general inquires, and routing specific queries to the correct point of contact.
• Providing administrative and operational support to staff as needed
• Act as a First Aid responder and Fire/Evacuation warden and maintain required trainings/certifications.
• Assisting visiting colleagues with general queries about the office and local area.

Security responsibilities include:

• Conducting security duties per Security Standard Operating Procedures in coordination with the Senior Regional Security Advisor.
• Security Focal Point (SFP): Act as a day-to-day touchpoint for security issues for the office in coordination with the Regional Security Advisor. SFPs may be asked to serve as part of the local Incident Management Team and attend any required trainings.
• Access Control: Performing access control-related duties, reporting lost staff badges to the GSOC & issuing temporary badges, issuing visitor badges to visitors for onsite Meetings or Events, and liaising with Building Security to ensure access, in accordance with building and foundation policies and procedures.
• Communications: Reporting suspicious conversations/content associated with incoming office mail, emails, telephone calls, and visitors.
• Security Systems/Equipment: Monitoring, maintaining, and reporting for maintenance any issues with/changes to security-related systems/equipment and operations.
• Emergency/Security Incidents: Responding to emergency/security incidents - including trespass, fire, medical, bomb threats, etc. Making appropriate notifications/escalations and assisting with post-incident reporting, as necessary. Report prohibited and dangerous items.
• Coordination with Facilities Team: Partner with Facilities colleagues, Events Team counterparts and the Senior Operations Manager to ensure seamless delivery of local Operations Team tasks, attend related daily and weekly meetings.
• Performing other security duties at the Senior Regional Security Advisor's direction.

Supervisory duties include:

• Reception point-of-contact for Senior Regional Security Manager
• Management of day-to-day operations for the reception team
• Enforcement of policies and procedures
• In coordination with the Training Manager, supervision of required training exams and other QA processes
• Document management related to policies and procedures.

Competencies:

• Exceptional interpersonal and communication skills. Build collaborative working relationships across office staff at all levels; guests; and clients/vendors focused on current and future office needs. Exercise diplomacy and good judgement with internal and external interactions.

• Collaborative: Positive, collaborative approach to work tasks that recognizes staff scopes of work and how they integrate across office work streams and projects.
• Performance under pressure. Adjust priorities to multiple demands, unanticipated events, and short deadlines; adjust decisions and actions based on updated information.

• Flexibility/adaptability. Respond to changing circumstances with a calm, resilient demeanor.
• Self-motivation. Execute work tasks productively and efficiently, balancing priorities with minimal direction. Demonstrate accountability/ownership in completing work in an accurate, efficient, and timely manner.
• Organization/time management: Process detailed information and tasks, verifying accuracy and completeness.
• Management: Effective management that promotes team building and a positive, collaborative work environment

The statements in this description represent typical elements, criteria and general work performed and should not be construed as an exhaustive list of all responsibilities, duties, and skills for this job.