Job Description:

Job Title: Domestic Violence Crisis Hotline Specialist

Location: St. Charles, MO

Department: Victim Services

Employment Type: Full-time

Shift: Varies (24/7 rotation)

We are now accepting applications for a Domestic Violence Crisis Hotline Specialist to join our team in St. Charles, MO. In this vital role, you will answer 24-hour hotlines, offering crisis support, advocacy, and guidance to survivors of domestic violence. The successful candidate should demonstrate a deep understanding of domestic violence dynamics and its effects on victims and their loved ones. To excel in this role, you must display exceptional listening skills, empathy, and patience when assisting vulnerable populations.

• Crisis Calls: Answer 24-hour hotline and provide crisis support and advocacy as needed. Record calls in Electronic Health Record system.

• Assessments: Conduct telephone intakes for callers seeking domestic violence shelter or outreach services.

• Intakes & Discharging: Prepare facilities for new residents, complete intake process including paperwork, tours of the facility, etc., and complete exit paperwork.

• Case Management: Document all pertinent information including client interactions and any notable progress toward achieving goals.

• Resource Referrals: Coordinate resources for client needs, including transportation and childcare. Complete consent forms with clients to protect privacy.

• Groups: Facilitate or co-facilitate psycho-educational groups and classes as needed.

• Graduate of an accredited college or university with a Bachelor's degree in social work, counseling, psychology, psychiatric nursing, or a closely related field OR High School education AND two (2) years responsible employment history.

• Basic knowledge of domestic violence and sexual assault.

• Basic knowledge of trauma.

• Demonstrates good judgment and discernment in dealing with people.

• Capable of communicating ideas clearly and effectively.

• Demonstrates the ability to operate a computer and utilize Google applications.

• Completion of internal DV training.

• Demonstrated ability to operate a computer and use Microsoft Office applications.

• Possess a valid Driver's License within the state of residence and have a responsible driving record.

• Obtain Adult + Infant CPR and First Aid certification within ninety (90) days of employment.

• Pass a background check, including criminal record, driving record, and abuse/neglect checks.

• Attend New Hire Orientation at the commencement of employment.

• Complete all training requirements, such as Relias Learning and MOCADSV Advocate Academy at the start of employment and annually thereafter.

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. At Brightli, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.