• Facilitate Psycho-educational groups and classes as needed.

• Answer 24 hour hotline and provide crisis support and advocacy as needed. Record calls in Phone Log book.

• Chart all pertinent information including client interactions and document any noted progress toward achieving goals.

• Conduct telephone intakes for women seeking shelter or resources and willing to enter our program.

• Coordinate transportation and hotel services for victims when needed.

• Ensure facilities are ready for new residents.

• Complete necessary documentation for clients including assessments, consent forms, etc.

• Provide crisis intervention support to clients.

• Create and maintain client files as needed.

• Complete and track monthly outcomes and complete reports as requested for grant purposes.

• Provide ongoing information during staffing regarding individual issues and concerns.

• Maintain a supportive, professional relationships with all staff, volunteers, and students.

• Participate in QI activities

• Complete other Duties as assigned by supervisor.

• Basic knowledge of domestic Violence and Sexual Assault.

• Basic knowledge of trauma

• Demonstrates good judgment and discernment in dealing with people.

• Capable of communicating ideas clearly and effectively

• Demonstrate the ability to operate a computer and operate Google applications.

• Graduate of an accredited college or university with a Bachelor's degree in social work, counseling, psychology, psychiatric nursing, or a closely related field;

OR

• High School education AND two (2) years responsible employment history.

• Completion of internal DV training

• Demonstrated ability to operate a computer and use Microsoft Office applications.

None

• Must provide evidence that he/she is free of TB and/or obtain a TB test within 30 days of employment and annually thereafter.

• Must possess a valid Driver's License within state of residency and responsible driving record.

• Adult and infant CPR certification and completed First Aid training within ninety (90) days of employment.

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias Learning at the beginning of employment and annually thereafter.

While performing the duties of this job, the employee is regularly required to drive a vehicle, walk, speak, hear, write, observe, and respond physically to visitors and staff in person and on the phone. The employee must be able to handle or feel objects and lift or move materials with hands and arms. This position requires operation of vehicles, office machinery, and telephones, and may occasionally be required to balance, stoop, kneel, or crouch.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions