|Technical Support Representative (Tier 2)|
The Customer Care Department has a mission critical task in not only meeting our customer’s needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.
The Technical Support Representative (Tier 2) handles escalation calls received from our tier one customer care team, by providing troubleshooting technical support to resolve customer inquiries and issues. Our ShipWorks software connects to 90+ popular online sales and marketplace systems (including eBay, PayPal, Amazon, and Yahoo!) with shipping carriers (like DHL, FedEx, UPS, and USPS). ShipWorks plays an important role in the daily operations and growth of thousands of online businesses worldwide.
Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses
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