Field Service Operations Manager - Data Center

General Information:

Hitachi Energy, located in Bridgeton, MO, is seeking a Field Service Operations Manager. This position will, with limited supervision, perform duties that involve or relate to such functions as planning, construction, maintenance, and inventory control of facilities and services equipment. This position will make recommendations to improve effectiveness to the group and increase customer satisfaction.

Your Background:

• Budgeting for operations cost centers and front-end investments
• Regularly review and forecast costs
• Serve as subject matter expert for transformer commissioning on data center projects
• Directly manage team of service technicians
• Serve as intermediary between Sales, Engineering, Quality, Purchasing and the production areas
• Drive the necessary changes to develop the future of our business by focusing on our product portfolio, processes as well as on personnel development
• Production of customer and engineering orders according to time and cost calculation and achieve budgeted yield targets
• Evaluation and implementation of new processes and respective production equipment in compliance with capacity and cost targets
• Collaborate with our local and global contact partners and support the entire organization in process optimization
• Ensure that customers receive their ordered services on transformers on time and up to quality standards
• Prepare specifications and documents in accordance with requirements, established formats, and specific instructions
• Participate in the investigation of technical problems, provide information and recommendations for reports, and root cause analysis.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor’s degree engineering or business required.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• 10 years’ experience in Transformer, Utility, or Data Center Industry.
• Strong interpersonal competency to build up, extend and enhance the strong customer relationships